“We’re there for you, and for Myanmar”

Telenor staff continue to serve retail outlets and distribution points to help people across Myanmar stay safe, connected and empowered.

Dear friends,

Mingalarpar and Happy New Year! Bouncing back to the daily grind after Thingyan holidays is certainly different this year. I still hope that you have been able to spend time with your loved ones and taken some time to recharge.

While eagerly awaiting the opportunity to travel to Myanmar, I have spent the last couple of weeks in my home office in Singapore. Due to the evolving COVID-19 situation, all of us are experiencing dramatic shifts in our daily lives and unfortunately many are facing severe challenges to jobs and livelihoods.

Social distancing at morning gate meeting before visiting retail outlets

Empowering societies

At Telenor, both in Myanmar and in the eight other market we operate, we are mindful about the critical role connectivity plays as people are now distancing themselves from each other, staying home and adhering to strict movement rules.

For those able to work from home, life has relocated: we both live and work at home, have our children play and learn there, run home school, home kindergarten and home workout sessions. It comes with its own set of challenges, but we’re the fortunate ones: we life can continue more or less as normal using digital tools. We see it clearly in our data traffic and on the load on our networks.

In office, staff are keeping a safe distance — while staff in home office are also dealing with other tasks/challenges.

In connectivity we trust

In Myanmar alone, data traffic is 27% above the seasonal normal, and some of the most popular videoconferencing solutions have seen from 2x to 20x growth just during the month of March. Substituting the celebrations of the water festival with staying at home also impacts our leisure habits; data traffic to streaming services are 40% higher this Thingyan compared to last, according to our data.

The spikes in volume and shifts in traffic patterns show just how critical telecommunications is — and we see it across markets. In an emerging market like Myanmar, managing this situation requires tremendous effort from thousands of people working in sales, distribution and network operations. Our teams in the field have had to find new ways to manage and maintain throughout the country, dealing in innovative ways with local restrictions and responses to the virus situation.

Telenor umbrellas seen from above at a temporary wet market where safety distances are implemented.

We’re in it together

We do not know how severe it will be or how long it will last. Helping the people of Myanmar and society at large through this, by contributing with what we can, is our priority right now. We believe we can do so by keeping all of you safe, connected and empowered, and these are some of the ways we do it:

Staying safe — ensuring employees, partners and customers are protected

Stay connected — keeping our core operations running and extending connectivity to more

  • Remaining dedicated to maintain and improve connectivity during this critical time
  • Providing MMK 1 billion worth of rewards through the Pyor Pee Yin Pyor campaign and introducing various data bonus programs to help customers enjoy more data
  • Offering free transfer of balance between users so friends and family can help each other stay connected

Stay empowered — ensuring everyone remains equipped to handle the impact of COVID-19

Since launching operations in Myanmar in September 2014, Telenor Myanmar has been committed to being there for our customers and for Myanmar. It is by connecting you to what matters most we help empower societies.

You can count on us to continue doing so, and we will come through this, together. #StaySafeMyanmar

Jon Omund

Jon Omund Revhaug is the CEO of Telenor Myanmar. He has been with Telenor for 20 years and was until recently CEO at Telenor’s global Procurement Company, based in Singapore. The 53-year-old Norwegian took the helm at Telenor Myanmar on 1 April 2020.

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Telenor Myanmar

Telenor Myanmar

Telenor Myanmar was a mobile operator in Myanmar 2014–2022. The company will be operating under new brand from July 2022. www.telenor.com.mm